Text Recovery
Current workflow
Callers reply by text after opting in.
$50/month
- Includes 500 calls and texts per month
- $0.05 per additional call or text
Missed-call recovery, priced clearly.
Text Recovery follows up by text. The private voice pilot adds spoken intake.
Voice + Text Recovery
Private pilotNot generally available
Callers can also explain the job aloud.
$150/month during the private pilot
- Includes 500 calls and texts per month
- $0.15 per additional call or text
Billing is per call and text. A lead record is not the billed unit — see “What counts as an engaged lead” below.
What differs
The same rescued lead either way. Text Recovery is a complete plan, not a limited one; Voice adds a channel and remains a private pilot.
- How the caller responds
- Text: By text, in a consent-first reply thread
- Voice: By text, or by speaking to the private-pilot voice agent
- Availability
- Text: Current workflow
- Voice: Private pilot — not generally available; admission is not guaranteed
- Monthly price
- Text: $50/month
- Voice: $150/month during the private pilot
- Overage price
- Text: $0.05 per additional call or text
- Voice: $0.15 per additional call or text
What both plans include
Voice + Text Recovery keeps the complete Text Recovery workflow. Both plans send transactional messaging only, with STOP/HELP/START handling, capture the same three details, and send at most one appointment reminder. Lead capture works without a connected calendar; appointment booking is the only step that requires one.
- 01
Permission first
No automated follow-up before the caller opts in — by pressing 1 during the missed-call message, or by texting the business line first.
- 02
Screen, then collect
The first reply is screened for a real service request; the lead then collects the service needed, a city or ZIP, and a preferred callback time.
- 03
Optional Calendar time
The caller can request a real open time only when the owner has connected and selected a usable calendar. A booking is confirmed only after a real Calendar event is created — capture still works without a calendar.
- 04
Owner handoff
The owner receives a structured lead summary by SMS, plus optional email.
Common questions
What counts as an engaged lead
An objective count, not a subjective label such as “qualified” or “recovered.” This is how the application records a lead, and each lead record counts once. Billing is per call and text, so a lead record is not itself a billed unit.
When a lead is engaged
- A text lead becomes engaged when the caller sends the first non-carrier-command reply.
- A voice lead becomes engaged when the caller reaches the pilot agent and provides speech after the required disclosure.
- Each lead record counts once. Additional messages or call turns inside the same lead stay on that same lead.
- A later, separately created recovery lead may count separately.
What does not count as engagement
- Provider retries or delivery callbacks
- Immediate hangups with no caller speech
- Blocked or suppressed traffic
- Traffic suppressed as spam or abuse
- STOP, HELP, or START commands
- A missed-call text that receives no caller reply
Why is pricing based on calls and texts?
You are charged for the work the service actually does — the calls it handles and the texts it sends and receives — rather than for a subjective label like “qualified” or “recovered.” It ties cost to real activity, not to a judgment call.
What happens above the included allowance?
Text Recovery is $0.05 per additional call or text, and Voice + Text Recovery is $0.15 per additional call or text during the private pilot. Nothing stops working when you pass the included amount.
Is Google Calendar required?
No. Lead recovery works without a calendar. Appointment booking is the only part that requires the owner to have connected and selected a usable Google Calendar, and nothing is presented as a confirmed booking until a real Calendar event has been created.
How long does setup take?
There is no guaranteed setup time. Setup is assisted: your business number, call routing and messaging registration need review before activation. Talk to us about your setup.
Can I keep using my phone?
The caller-facing line is a Telnyx business number that forwards calls to your owner phone. You keep using your own phone. Number porting is not offered today.
Can I use it only after hours or for overflow?
There is no after-hours-only or overflow-only switch today. Missed-call recovery depends on an unanswered owner call and the caller's recorded opt-in; it is not scheduled by opening hours.
Does it connect to my CRM?
There is no CRM integration today. You receive an SMS summary, with email if configured. Google Calendar is the supported booking connection.
Is Voice Recovery available to everyone?
No. Voice Recovery is a private pilot and is not generally available. Admission to the pilot is not guaranteed.
Does this page provide signup or checkout?
No. There is no public self-service signup, trial, or checkout here. Owners sign in to an existing account; anyone can read about the voice pilot.
Booking Assurance
Booking AssurancePlannedNot available today.
A planned future add-on. It is not available today, and the details below may change before launch.
tbd planned pricing · First tbd deposit-backed bookings included · tbd per additional deposit-backed booking
The intended future experience
- Offer a real available slot
- Temporarily hold the slot
- Request a clearly disclosed deposit
- Credit the deposit toward the customer's final invoice
- Confirm the appointment only after successful payment
- Provide clear cancellation and refund terms
- Payment-processing fees are expected to be separate and paid by the business.
- A deposit indicates stronger intent but does not guarantee attendance.
- The feature is not available today, and planned details may change before launch.
Rescue leads by text today, or learn about the voice pilot.
Text Recovery is the current workflow. Voice Recovery is a private pilot and is not generally available. There is no public signup or checkout.