MCRMISSED CALL RESCUE
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Missed-call recovery for service businesses

Turn missed calls into service requests.

When your crew can’t pick up, a caller who pressed 1 for texts hears back by message as soon as the call goes unanswered. Three short questions later, your team has the service needed, the city or ZIP and a good time to call back.

Request a pilotSee a recovered request
  1. Call comes in

    A customer calls your business number. It forwards to your phone.

  2. Caller presses 1

    Before the call rings through, the caller hears a short prompt naming your business and presses 1 to allow texts.

  3. Nobody can answer

    You are on a job. The call goes unanswered.

  4. The text thread starts
    Example text thread
    Business lineSMS thread

    Caller pressed 1 to the consent message naming Northgate Mechanical.

    Northgate Mechanical: Sorry we missed your call. What can we help with? Msg frequency varies. Msg&data rates may apply. Reply STOP to opt out, HELP for help.

    Rooftop unit on our shop isn't cooling

    Thanks. What city or ZIP code is the job in?

    89123

    Got it. What day and time is best for a callback?

    Today at 3 pm

    Confirm: Service: Rooftop unit on our shop isn't cooling. Location: 89123. Callback: Today 3:00 pm. Reply YES to send or CHANGE to edit.

    YES

  5. What lands with your team

How it works

The call was missed.
The opportunity doesn’t have to be.

  1. 01

    The call goes unanswered

    The caller pressed 1 to allow texts before the call rang through. Then nobody could pick up: no answer, a busy line, a declined call or a timeout.

  2. 02

    The customer continues by text

    They reply to the text, or they texted your business line first, and share the service needed, their city or ZIP, and a preferred callback time.

  3. 03

    Your team gets the request

    The details reach you as a text and in your dashboard, ready for your callback.

What lands with your team

A service request, not a voicemail.

When a missed caller agrees to texts, three questions turn into one request: the service needed, the city or ZIP, and a good time for a callback. The same details reach you by text and in your dashboard, with email optional. A callback time is a preference, not a booking.

  1. Northgate Mechanical: Sorry we missed your call. What can we help with? Msg frequency varies. Msg&data rates may apply. Reply STOP to opt out, HELP for help.

    Rooftop unit on our shop isn't cooling

  2. Thanks. What city or ZIP code is the job in?

    89123

  3. Got it. What day and time is best for a callback?

    Today at 3 pm

  4. Confirm: Service: Rooftop unit on our shop isn't cooling. Location: 89123. Callback: Today 3:00 pm. Reply YES to send or CHANGE to edit.

    YES

Field-service examples

For crews who are on a job when the phone rings.

  • HVAC

    What happened
    A technician is in an attic on an install when a homeowner calls about a system that stopped cooling.
    What recovery collects
    If the caller pressed 1 for texts: the service needed, their city or ZIP and a preferred callback time.

  • Restoration

    What happened
    The crew is setting up drying equipment on one job when a property manager calls about water damage at another building.
    What recovery collects
    If the caller pressed 1 for texts: the service needed, their city or ZIP and a preferred callback time.

  • Commercial equipment

    What happened
    A tech is servicing a walk-in cooler at one restaurant when another kitchen calls about its ice machine.
    What recovery collects
    If the caller pressed 1 for texts: the service needed, their city or ZIP and a preferred callback time.

The same flow fits plumbing, electrical, garage door and appliance repair.

Optional voice intake

Some customers prefer to talk.

When a caller would rather speak than text, the voice assistant can answer, say it’s automated and recorded, and capture the same three details: the service, the area and the timing. Voice intake books nothing. You get the context and call back. Voice access requires an application and manual review before activation.

Access by review
Example call · HVAC
Choose a synthetic example

Transcript follows the recording.

  1. Assistant

    Please note: this call is recorded, and you are speaking with an automated assistant, not a person.

  2. Assistant

    What can I help with today?

  3. Caller

    My AC stopped cooling upstairs.

  4. Assistant

    What city or ZIP are you in?

  5. Caller

    Las Vegas, eight nine one two three.

  6. Assistant

    When would you prefer a callback?

  7. Caller

    Tomorrow after three would work.

  8. Assistant

    Thanks. I have your service, area, and preferred callback time. The business will follow up. No appointment has been booked.

Questions

What owners ask before a pilot.

Does this replace my phone number?

No. Callers dial a business number that forwards calls to your phone, and you keep using your own phone. Number porting is not offered today.

How do customers opt in?

Before the call rings through, the caller hears a short message that names your business and presses 1 to allow texts. We text a missed caller only after they press 1; we also reply to a caller who texts your line first.

STOP, HELP and START are honored instantly on every line. Messages are strictly transactional. We never send marketing. Messages are rate-limited and de-duplicated so nobody gets spammed.

What do I receive?

An owner text and a dashboard record with the customer’s phone number, the service needed, their city or ZIP, a preferred callback time and any note they add. Owner alerts retry a capped number of times; a partial lead nudges you once after 15 minutes.

Sign-in is Google-only, scoped per business, with encrypted, owner-revocable calendar access. Incoming webhooks are signature-validated; forged or replayed requests are rejected.

Is voice separate?

Yes. Voice and Text Recovery are separate intake paths. Both gather useful context for the business. Voice is optional: access requires an application and manual review before activation. A recording and automated-assistant disclosure plays before the voice conversation begins, and spoken intake captures the need, city or ZIP, and preferred timing. Voice intake books nothing.

Does it book appointments?

Only by text, and only when you’ve connected a Google Calendar, an open time is offered and the caller accepts it. Bookings are real calendar events in your connected calendar. At most one reminder for each booked time, normally an hour before it starts (less notice when the booking is made inside that hour).

How do I start?

Request a pilot, or sign up with Google and apply. We review every business before setup and activation.

#plans

Two ways to recover the lead.

Both include 500 calls and texts per month. Voice access requires an application and manual review before activation.

Text Recovery

Current workflow

Consent-first text follow-up when you cannot answer.

$50/month

500 calls and texts per month

$0.05 per additional call or text, added to your next invoice

Voice + Text Recovery

Access by review

Everything above, plus callers who would rather explain the job aloud.

$150/month

500 calls and texts per month

$0.15 per additional call or text, added to your next invoice

Compare plans

#privacy

Your customers. Your calls. More chances to win the job.

Missed Call Rescue helps you follow up on inquiries that already came to your business. We don’t sell lead lists or your customers’ data.

Privacy & data retention

#contact

See if Missed Call Rescue fits your business.

Tell us what happens when you miss a call today. We can talk through Text Recovery, optional voice intake and the setup for your business.

support@getmissedcallrescue.comTalk to usContacting us does not create an account, start a subscription, or activate your phone line.