Privacy policy

What this service does

Missed Call Rescue is a transactional missed-call recovery service for local service businesses. When a call to a participating business goes unanswered, the service sends the caller a text message, collects the service needed, a city or ZIP, and a preferred callback time, and delivers that summary to the business owner.

Information we collect

Caller information: the phone number used to call a participating business, the text messages exchanged with that business line, the collected job details (service needed, city or ZIP, and preferred callback time), call metadata such as timestamps and call outcome, and opt-out status.

Business information: the business name, owner contact details, notification phone number, optional owner email, service-area configuration, and message template settings provided during onboarding.

Operational records: delivery status reported by our messaging provider and limited, redacted webhook processing logs used for reliability and abuse prevention.

How we use information

We use caller information only to run the missed-call recovery conversation for the business the caller dialed, to deliver a lead summary to that business, and to honor opt-outs.

We do not use caller information for advertising, marketing, or promotional messaging, and we do not sell personal information. Conversations are limited to the caller's own request.

Service providers

We rely on a small set of infrastructure providers to operate the service: Vonage for voice forwarding and text messaging, Supabase for the database and sign-in, Vercel for hosting, and optionally Resend for owner email summaries. Each provider processes data only to provide its service to us.

Mobile carrier opt-out and delivery information is handled by the messaging provider as part of normal SMS delivery.

Data retention

Text message logs are kept for up to 180 days. Webhook processing logs are kept for up to 180 days. Duplicate-suppression records are kept for up to 180 days, and rate-limit/abuse-budget records are kept for up to 180 days. These windows are enforced by a daily cleanup job.

Recovered lead records and opt-out records are retained while the business participates in the pilot so owners can follow up and opt-outs stay enforced.

Opting out

Callers can reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE) to any message to stop receiving texts from that business line. Replying HELP returns help information, and START re-enables messages.

Opt-outs take effect immediately and are recorded so later prompts stay suppressed.

Your choices and contact

To ask about, correct, or delete information held about you or your business, contact us and we will respond as quickly as we can during the pilot.

Contact: lucasemail10@gmail.com